Frequently Asked Questions
I am here to make your art purchasing experience as easy as possible! If you cannot find the answer to your question, please click here to send me an email and I will do my best to resolve any queries as soon as possible.
Do you use archive materials?
All Tobycarrfineart.com fine art prints (giclée), are reproduced on archival, museum quality 270gr acid free Photo Smooth Fine art paper, which means inks will not fade and you can enjoy your artwork for generations to come.
How do I look after my print?
To preserve the quality of your print it is best to place it in a glass frame.
Avoid placing it in direct sunlight or fluorescent lighting.
Keep away from areas with high humidity, and at normal room temperature (65-75 °F, 18-23 °C), and only use acid free framing and mounting materials.
Do I get free shipping?
Free worldwide delivery is included with the purchase of each original artwork. All pictures are securely packed and insured. Free shipping does not apply the purchases of prints
What do I do if my artwork arrives damaged?
If your order arrives and the artwork is damaged, please contact me immediately to let me know. Before opening the package, you must photograph the damaged package. Open package to see if the artwork has been damaged, if the artwork is damaged, please photograph the damaged artwork. All artwork is insured for transport.
Do you have a return policy?
30 day no questions asked money back guarantee. If you are not completely satisfied with your purchase.
How do I return my purchase?
For a full refund the artwork must be returned in the original packaging and undamaged. All return shipping is at customers expense. Artwork must be insured by the customer for return. Please take photos of the artwork and package prior to return shipping. The 30 day return period starts when you receive the item from me. Please notify me by email within thirty days that you wish to cancel your order and that you intend to return the item(s). I will be happy to offer you a full refund excluding the cost of delivery. Full refund will only be given upon receipt of artwork photos and returned package.
Do I have to pay sales tax?
If you are located in the EU (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden), your country’s VAT/sales tax rate will be applied automatically to your purchase at checkout.
If you are purchasing from outside the EU, (for example USA, UK, Canada, Australia, China, India etc.), no VAT/sales tax will be applied to your purchase, but you may have to pay VAT/sales tax at your local rate upon delivery, depending on where you live.
What ways can I purchase artwork?
Purchase options are:
Credit card – VISA, MASTERCARD and AMERICAN EXPRESS are accepted.
Direct bank/wire transfer, via BACS.
Multibanco – available in Portugal
Cryptocurrencies – Receive a 10% discount if you pay if you pay with cryptocurrency. Pay with Bitcoin (BTC), Etherium (ETH), Litecoin (LTC), Dash (DASH), Pirate Chain (ARRR), and Doge Coin (DOGE). Please select ‘CryptocurrencyCheckout’ as your payment option at checkout.
Can I pay in with my credit card?
Yes, we accept VISA, Mastercard and AMERICAN EXPRESS.
Can I pay with Bitcoin?
Yes, we accept Bitcoin (BTC), Etherium (ETH), Litecoin (LTC), Dash (DASH), Pirate Chain (ARRR), and Doge Coin (DOGE).
Pay for your purchase with crytocurrencies and receive a 10% discount!
Please select ‘CryptocurrencyCheckout’ as your payment option at checkout.
Can I pay by bank transfer?
Yes, we accept payments by direct bank/wire transfer
Can I pay with Multibanco?
Yes, if you have a Portuguese bank account you can pay using Multibanco
Do the pictures come framed?
No, original artworks for sale on tobycarrfineart.com com are sold unframed.
Framing options are available if you purchase prints through Saatchi Art,
How do I flatten a rolled artwork?
There are a few options available to flatten a rolledartwork:
The easiest method is to first remove the artwork from the cardboard tube and remove all other wrapping materials. Then place the artwork immediately inside a glass frame. Make sure you have a method of securing the artwork within the contents of the frame and the print is flush with the glass.
Remove your artwork from the cardboard tube and all other wrapping materials. Lay the artwork down on a flat, CLEAN AND DRY surface. Then place the glass frame you will be placing the artwork into on top of the artwork to flatten it. Wait 24 hours, then place the artwork in the frame.
is tobycarrfineart.com a secure website?
Tobycarrfineart.com is SSL Certified. All transactions on tobycarrfineart.com are protected by SSL encryption, which means that your details are fully secure when shopping on tobycarrfineart.com.